Case Study: ERA Grizzard Real Estate achieves $30K–$40K annual phone-cost savings and mobile-first customer service with RingCentral

RingCentral Supports Leading Real Estate Company’s Technology-Based Business Model

ERA Grizzard is a tech-forward real estate firm based in Leesburg, FL, with 35 staff and 230 agents that has long used digital tools to serve buyers and renters. The company faced rising costs and operational issues from a hosted on-site PBX—leasing fees, T1 lines, redundant desk phones, frequent outages, and poor support—plus privacy concerns for property managers and a lack of call-reporting and scalability.

ERA Grizzard replaced the legacy system with RingCentral Office, using the mobile app to route office numbers to personal phones, create call groups for agent support, and generate usage reports. The switch delivers greater privacy and accessibility for property managers, faster issue resolution for agents, better staffing decisions, easier growth (only bandwidth needed), and estimated phone-cost savings of $30,000–$40,000 per year.

ERA Grizzard Real Estate

Phillip Gagnon

COO