Case Study: Business Management Consultants achieves cost savings and improved customer service with RingCentral

RingCentral pays off in savings and better service for accounts receivable management business

Business Management Consultants is a three-person, home-based accounts receivable management firm in Burlingame, Calif., serving clients such as law firms. The business inherited a basic AT&T phone/fax/voicemail setup that cost about $75/month and was inefficient—calls rang the owner’s house, employees had to call in for voicemail, and clients couldn’t reach staff directly—so the company needed a virtual PBX to integrate distributed staff and support growth.

They chose RingCentral for its features and scalability, cutting costs to $50–55/month (saving about $20–25) while adding toll-free, local, and temporary campaign numbers. Employees can use personal phones with company caller ID, improving privacy and answer rates, and the firm gains conveniences like an iPhone app, voicemail/fax email notifications, and scheduled answering rules—resulting in better customer service, higher productivity, and easier expansion.

Business Management Consultants

Juan Gala

President