Case Study: ICON Eyecare achieves improved patient care and scalable communications with RingCentral

RingCentral Office and RingCentral Glip Help Fast-Growing Eye Surgery Business Improve Patient Care

ICON Eyecare is a fast-growing ophthalmology provider with 14 clinics, about 300 employees, and plans to expand across the Mountain West. Rapid growth and problems with the company’s previous VoIP system left IT needing a scalable, HIPAA-compliant communications platform that would improve internal collaboration and support complex patient workflows from first call to surgery.

ICON implemented RingCentral Office, RingCentral Meetings, and RingCentral Glip for integrated telephony, meetings, and team messaging. Glip replaced their old chat tool with task management, calendars, files and notes, reducing mass emails and monthly fees; teams across patient care, insurance and operations now coordinate more effectively, saving staff time and improving patient service.

ICON Eyecare

Luis Cadena

Communications Specialist