Case Study: MyOutDesk achieves reliable global communication and 30–40% cost savings with RingCentral

RingCentral Makes Virtual Assistants Not So Virtual, Fueling Company’s Success

MyOutDesk is a virtual assistant company founded in 2008 that serves more than 1,000 US real estate agents with a team that grew from 30 to 1,800 VAs (95% based in the Philippines). Because reliable, face-to-face communication with clients and between remote teams is central to their service, an unreliable VoIP system threatened client satisfaction, onboarding and day-to-day operations.

MyOutDesk adopted RingCentral for VoIP, video meetings, screen sharing and team collaboration (Glip), making it their official communications platform. The switch improved reliability and mobile access, enabled frequent video “meet-and-greets,” simplified IT support, boosted productivity, consolidated multiple vendors and cut costs by an estimated 30–40%.

MyOutDesk

Adelaide Gale

Director of the Client Success Team