Case Study: EAH Housing achieves unified cloud communications and increased productivity with RingCentral

RingCentral is a Game Changer for EAH Housing

EAH Housing is a nonprofit based in San Rafael, CA, that develops and manages more than 100 affordable rental properties across California and Hawaii and serves over 20,000 residents. When VP of IT Jiano Ma reviewed their systems, he found a fragmented on‑premises phone environment—different providers, basic PBXs without voicemail, and opaque administration—that led to missed calls and poor customer service.

Ma implemented RingCentral as a cloud-based, in‑house manageable phone platform that fit his zero on‑prem IT strategy. RingCentral added integrated voicemail, internet faxing, call forwarding, conferencing, team collaboration, SSO and a mobile app, enabling supervisors to reassign calls instantly, improving workforce flexibility and employee productivity—what Ma calls a “game changer.”

EAH Housing

Jiano Ma

Vice President of IT