Case Study: Invitation Homes achieves unified communications and improved resident service with RingCentral

RingCentral Helps this Nationwide Home-Leasing Company Operate Like its Team Is All Under the Same Roof

Invitation Homes is the largest owner and operator of single‑family rental homes in the U.S., managing about 80,000 houses and serving more than 200,000 residents. After several mergers the company was left juggling three legacy phone systems, which made coordination, consistent support, and reliable tenant communication difficult across its distributed workforce.

Invitation Homes moved to RingCentral’s all‑in‑one cloud communications platform, giving every employee the same setup, simplifying IT support, and enabling seamless video collaboration (about 1,100 video calls in the first month of the COVID lockdown). The new system also provides call reporting and analytics so support teams can measure and demonstrate service levels, helping Invitation Homes maintain consistent, responsive customer service.

Invitation Homes

Mike Williams

Senior Director of Infrastructure