Case Study: Trojan Battery achieves resilient, flexible business communications with RingCentral

RingCentral helps this leading battery maker supercharge its business communications

Trojan Battery Company, a nearly century-old leader in deep-cycle and renewable-energy batteries, had been moving its IT to the cloud but still relied on aging, on-premises telephony. That legacy system left its Florida sales call center vulnerable to hurricanes and created heavy maintenance overhead—making it hard to reroute calls, maintain uptime, and support distributed staff.

By migrating to RingCentral’s unified cloud communications and Contact Center, Trojan quickly enabled remote agent access and one-minute call-routing via an admin portal, migrating 17 locations in a single day. The change eliminated hurricane-related outages, let employees use one business number on any device, expanded the company’s hiring pool, and noticeably boosted productivity and operational resilience.

Trojan Battery

Eric Stermer

Senior IT Manager