Case Study: Neighborly achieves scalable contact center and virtual training with RingCentral

RingCentral Helps the World’s Top Home Services Franchisor Get the Job Done

Neighborly is the world’s largest franchisor of home‑service businesses—brands like Molly Maid, Mr. Rooter and Window Genie—supporting 3,900+ franchisees and millions of customers. Rapid growth and frequent acquisitions left the company with fragmented phone systems across multiple locations, so Neighborly needed a scalable, unified contact‑center and communications platform to connect geographically distributed employees and franchise owners.

Neighborly deployed RingCentral’s all‑in‑one solution across dozens of sites with minimal friction. Agents can join queues from any device, use team messaging for real‑time coordination, and monitor live reports to meet SLAs, while built‑in meetings and webinars replaced large in‑person trainings. The result: more flexible, efficient support, reduced hold times, easier onboarding of acquired locations, and virtual training that helps sustain the company’s growth.

Neighborly

Preston Williams

Director of Network and Infrastructure