Case Study: VCPI achieves resilient, mobile communications and operational efficiency with RingCentral

RingCentral Helps the Largest Senior-Living IT Provider Improve Service While Saving Thousands of Dollars a Year

VCPI, the largest senior-living IT provider, needed a more resilient communications setup after a ransomware attack forced it to shut down its IT environment, including an on-prem phone system used for both internal communications and client support. The company also wanted to reduce the manual work, fragmented tools, and lack of mobility created by separate phone and video systems, especially for the senior-care providers it supports.

RingCentral provided the solution with RingCentral Contact Center and key integrations, helping VCPI consolidate communications and improve workflow efficiency. The results included better resilience and mobility, a stronger client experience, and significant operational savings, with VCPI reporting thousands of dollars saved each year.

VCPI

Gary Jones

General Manager