Case Study: PGA of America achieves 25% communications cost savings and unified mobile communications with RingCentral

RingCentral Helps PGA Promote the Game of Golf

The PGA of America, a 500‑employee organization that runs tournaments, training centers, a museum and four golf courses, needed to modernize and consolidate its communications. An aging on‑prem PBX setup—plus separate systems at the education center, section offices and temporary tournament sites—left the organization vulnerable to outages, lacked redundancy, and relied on an expensive audio conferencing service while roughly 60% of staff travel frequently and needed better mobile and video capabilities.

After a yearlong evaluation the PGA chose RingCentral’s UCaaS to replace and consolidate phone systems. PGA retired two PBXs and 25 fax machines, replaced costly conferencing with RingCentral Meetings, and cut communications costs by about 25%. Mobile employees now access voicemail, fax and calls from one device, voicemail‑in‑email is a top‑rated feature, and planned RingCentral integration with Microsoft Dynamics will support future CRM initiatives.

PGA of America

Laurie French

Director, Technology Operations