Case Study: Extra Space Storage achieves call visibility, improved customer experience, and 20% phone-service savings with RingCentral

RingCentral Helps National Self-Storage Company Gain Visibility into Phone Traffic, Improve Customer Experience, and Save 20% on Phone Service

Extra Space Storage, the second-largest self-storage company in the U.S. with 1,600+ locations and 2,000+ employees, relied on a decentralized, on-premises analog phone system that offered no visibility into call volumes, answer rates, or peak times—limiting its ability to ensure consistent customer service and driving up telecom costs.

The company chose RingCentral MVP for its proven track record, replacing landlines with a centralized cloud phone system that enabled SMS, online faxing, auto-provisioning, and call-data integration into the company data warehouse—delivering about 20% savings on phone service while improving customer communication, operational insights, and IT efficiency.

Extra Space Storage

Bron McCall

Chief Technology Officer