Case Study: MMC achieves seamless communications and 20% telecom savings with RingCentral

RingCentral helps MMC consolidate communications, support remote staff, and save 20% on telecom costs

MMC, a professional services company, needed to replace its Mitel phone system after COVID accelerated the need for a more modern, flexible communications platform. The old setup made it difficult for traveling employees to use their business numbers on the go and limited MMC’s ability to capture call data centrally. MMC chose RingCentral, including its softphone, mobile app, and Salesforce integration, to support these needs.

RingCentral deployed a companywide communications solution that gave MMC employees access to voice, messaging, video, SMS, and fax from anywhere, while also improving call routing and responsiveness across devices. The result was better workflows, stronger remote support, and about 20% savings on telecom costs. MMC also reported nearly 100% positive feedback across the company, underscoring the impact of RingCentral.

MMC

Raul Terrazas

Manager of Information Technology