Case Study: E.L. Hollingsworth and Company achieves uninterrupted freight operations and happier drivers with RingCentral

RingCentral Helps E.L. Hollingsworth Keep Freight Moving and Drivers Happy

E.L. Hollingsworth, a family-owned logistics and transportation company operating across the US and Mexico, needed rock-solid communications to keep freight moving, drivers informed, and customers supported 24/7. Poor call quality, dropped calls, and limited visibility into call-center performance were unacceptable risks—especially for international coordination and emergency response—and were slowing hiring and onboarding of new drivers.

By deploying RingCentral Global MVP for telephony, RingCentral MVP for video, and RingCentral Live Reports, the company saw immediate, “night-and-day” improvements in call quality (including HD audio for US–Mexico calls), reliable call forwarding during an earthquake, and video conferencing across locations. Live Reports gave real-time and historical visibility that reduced hold times, guided staffing changes (e.g., boosting coverage 4–10 a.m.), sped driver onboarding, and helped managers respond quickly during disasters—keeping drivers and customers better supported.

E.L. Hollingsworth and Company

Matthew Lawrence

Systems Administrator