Case Study: Ears of Experience, LLC achieves always-on, mobile customer service—even from Disney World—with RingCentral

RingCentral Helps Amy Westerman-Sinclair Work from the Happiest Place on Earth

Ears of Experience, LLC, owned by Amy Westerman‑Sinclair, is a Charleston‑based travel agency that specializes in Disney destinations and coordinates six remote agents plus support staff. The business needed a reliable, flexible way to maintain a professional phone and fax presence while working from multiple locations (including frequent trips to Disney World), quickly change office hours on the fly, and avoid the downtime and maintenance headaches of complex VoIP systems.

RingCentral became their primary phone and fax solution, delivering calls and faxes to Amy’s BlackBerry, laptop and the office desktop with easy call forwarding and click‑to‑change office settings. The result is a consistent, professional client experience even when Amy is on the road (she’s received faxes while riding Space Mountain), smoother operations for agents, reduced risk of service outages, and more time to grow the business.

Ears of Experience, LLC

Amy Westerman-Sinclair

Owner