Case Study: Ryder achieves massive telecom savings and zero phone failures with RingCentral

RingCentral Helped Put This Fortune 500 Transportation Company on the Road to Massive Telecom Savings

Ryder Systems, a Fortune 500 leader in transportation and logistics with nearly 800 U.S. locations, faced aging, feature‑poor PBX systems that made it hard for callers to reach the right person and were increasingly expensive to maintain. The company launched a modernization initiative to improve customer experience and cut telecom overhead by moving its communications to the cloud.

After selecting RingCentral, Ryder rolled the service out to 200+ branches and deployed RingCentral Contact Center for 180 Last Mile agents. The cloud solution enabled automated menus, a mobile app for sales reps, and Salesforce integration, letting remote agents handle 30,000 calls per month with real‑time customer data. Results included zero phone‑related failures since implementation, major reductions in on‑prem hardware and maintenance costs, faster issue resolution, and improved visibility into agent performance.

Ryder

David Bartos

Senior Telecom Manager