Case Study: Yellowfin achieves unified global communications and improved customer focus with RingCentral

RingCentral Global Office Allows One Office’s Success to Spread to Others around the World

Yellowfin is a global business intelligence and analytics vendor founded in 2003 that serves more than 10,000 organizations and two million users. As the company expanded from its Melbourne headquarters to remote offices worldwide, each location adopted its own point solutions for phone, web meetings, and chat, creating administrative complexity and inefficiency—particularly for Lee Roquet, Yellowfin’s Chief Customer Officer, when he opened the North American office.

Yellowfin consolidated communications with RingCentral—using RingCentral Office for phone, RingCentral Meetings, and Glip for collaboration—giving the team a single vendor, one bill, integrated tools, and Office 365 compatibility. The unified platform simplified administration, improved mobile and team collaboration (searchable messages and editable shared documents), freed staff to focus on customers, and is now being rolled out globally via RingCentral Global Office (Sydney live, Melbourne planned).

Yellowfin

Lee Roquet

CCO