Case Study: Pacific Dental Services achieves scalability to support growth with RingCentral

RingCentral Gives Pacific Dental Services Scalability to Support Growth

Pacific Dental Services (PDS) is a leading dental support organization with more than 625 offices in 19 states and nearly 10,000 team members. As the company continued rapid growth, it needed a scalable, secure communications platform that would standardize collaboration (including video conferencing), provide a consistent user experience across offices, and meet HIPAA/HITRUST compliance requirements.

PDS selected RingCentral’s cloud UCaaS because it met functionality, security, and scalability needs. The solution is remotely configurable (requiring only an Ethernet port), easy to provision for new offices, and supported by remote training, enabling consistent workflows for clinicians and staff. The deployment has delivered unified, reliable communications that meet compliance standards and is expected to reduce travel costs through increased remote collaboration.

Pacific Dental Services

David Baker

SVP Chief Information and Digital Officer