Case Study: World Vision achieves cost savings and streamlined communications with RingCentral

RingCentral Functionality, Integration, and Professional Services Fit the Needs of a Non-Profit Humanitarian Organization

World Vision US, a global Christian humanitarian organization serving children, families, and communities, faced a costly, high-risk telephony setup—an aging 20-year-old PBX split across nine separate systems and six telco providers for 12 locations. The patchwork infrastructure required expensive specialist support, produced multiple complex bills, and lacked modern features like single sign-on and easy directory integration.

World Vision selected RingCentral and engaged its Professional Services for a two-month pilot and fast rollout. RingCentral delivered SSO with Azure and Active Directory provisioning via Okta, plus mobile and meeting features, simplifying administration and eliminating the need for deep PBX expertise. The result was faster implementation, a single consolidated bill, improved user functionality, and ongoing cost savings that can be redirected to field programs.

World Vision

Randy Boyd

Infrastructure Architect