Case Study: NCI Information Systems achieves improved customer service and reduced telecom costs with RingCentral

RingCentral Engage Helped This Top Government Contractor Improve its Customer Service—and Cut Telecom Costs

NCI Information Systems, a Reston-based government IT and AI services firm, was growing rapidly through new federal contracts but struggled with a patchwork, on-premises telephony environment. Multiple vendors and inconsistent service levels across locations created reliability issues, frequent maintenance, and scattered invoices that drove up costs and hampered internal and customer-facing communications.

By migrating to RingCentral, NCI consolidated billing and unified voice, video, messaging, fax, and contact-center functions into a single cloud platform. The move cut telecom costs, improved uptime and call quality (even for large meetings), and boosted agent productivity with tools like automated outbound dialing and screen-pop popups; NCI is now expanding integrations (ServiceNow, APIs, AI) to drive further efficiencies.

NCI Information Systems

Vasili Ikonomidis

Chief Information Officer