Case Study: Littlefish achieves 95% customer satisfaction with RingCentral Contact Centre

RingCentral Contact Centre Helps Littlefish Achieve 95% Satisfaction Rate While Providing World-Class IT Support

Littlefish, a UK-based managed IT services provider, was experiencing rapid growth and rising call volumes, with demand increasing around 40% per year. Its outdated on-premise PBX system could no longer support the level of service expected by its demanding customers, so Littlefish needed a more advanced contact centre solution to protect its reputation for world-class support.

RingCentral Contact Centre helped Littlefish replace the legacy phone system with a scalable platform better suited to its growth. With RingCentral, Littlefish was able to handle 3x the call traffic without feeling overwhelmed and maintain a 95% customer satisfaction rate, supporting its strong service performance and high customer ratings.

Littlefish

Becky Roberts

Service Improvement Manager