Case Study: DCIT achieves reliable, high-quality phone service and seamless mobility with RingCentral

RingCentral Connects DCIT to High-Quality Phone Service

DCIT develops MySQL-based point-of-sale and inventory software for jewelry retailers and relies heavily on phone support—about 85% of initial implementations and much ongoing tech support happen by phone. The company struggled with garbled calls and poor quality from its previous provider, undermining customer onboarding and support.

Switching to RingCentral delivered clear, reliable voice service plus richer features and mobility, including a popular iPhone app that lets staff work from home and Raffi stay connected on the road. The result: dependable, high-quality phone support that “just works,” restoring effective onboarding and ongoing customer service.

DCIT

Raffi Minassian

Founder