Case Study: OppSource achieves 300% productivity boost for SDRs with RingCentral

RingCentral API Integration Boosts Productivity for OppSource Software for Sales Lead-Generation Teams Users

OppSource, creator of the PursuitPro platform, helps B2B companies run high-volume sales development representative (SDR) teams that rely heavily on phone outreach. The company needed a way to prioritize the best leads, track the many “touchpoints” required to warm prospects, eliminate manual dialing, provide supervisor tools like whisper and call recording, and stay compliant with varying state call-recording laws.

OppSource integrated RingCentral Office and the RingCentral Platform APIs (including the RingCentral for Desktop softphone) to enable click-to-dial and autodial queues, hot transfers, supervisor controls, per-call recording rules, and local-number routing to boost answer rates. The integration helped clients such as SportsEngine increase SDR productivity by 300%, and OppSource continues to build new RingCentral-powered features to improve performance and compliance.

OppSource

Mark Galloway

President