Case Study: REE Medical achieves 300x more call audits with RingCentral

REE Medical boosts call audits by 166x with RingSense

REE Medical, a healthcare company serving veterans, grew rapidly from 40 to nearly 400 employees in two years, creating a major compliance challenge. Its small compliance team could manually audit only 300 to 400 calls per month—about 1% of total volume—leaving concerns about missed issues in customer conversations. REE Medical turned to RingCentral’s AI Conversation Expert to help scale auditing as call volumes increased.

RingCentral implemented AI Conversation Expert to automate and expand compliance monitoring across REE Medical’s calls. The result was a dramatic boost in auditing capacity, with call audits increasing by 300x while helping the team maintain stronger oversight without adding staff at the same pace. RingCentral’s solution gave REE Medical the ability to review far more interactions and improve coaching and compliance during its growth.

REE Medical

Scarlet Wheeler

VP of Corporate Compliance