Case Study: Ray White Group de-risks cloud migration with RingCentral

Ray White Group reduces contact center risk and supports 50,000 monthly calls with RingCentral

Ray White Group, a major real estate group in Australasia, faced the challenge of migrating its legacy on-premise telephony and contact center infrastructure to the cloud as part of its broader cloud strategy. Their goal was to de-risk the business, gain more control over their communications, and support future innovation. They selected RingCentral to replace their systems with RingEX and RingCentral Contact Center.

By implementing RingCentral's cloud-native solutions, Ray White brought management in-house, gaining greater responsiveness and versatility. The results included improved reporting, increased contact center efficiencies, and significant cost savings. RingCentral provided enhanced visibility for coaching, easier call recording access, and robust compliance features, which proved invaluable during lockdowns by enabling a seamless transition to remote work.

Ray White Group