Case Study: Queen Bee Cleaning Service achieves $1.5M in annual revenue and doubles customer service hours with RingCentral

Queen Bee Cleaning Service used RingCentral’s global cloud features to become a $1.5 million-a-year business

Queen Bee Cleaning Service is a Seattle-based professional cleaning company (founded 2015, 30 employees) known for high customer ratings and steady year-over-year sales growth. After the pandemic, owner Cristobal Mondragon found staffing and telephony limits—a single in-house rep and 9–5 hours—were costing calls and potential customers as demand surged.

By adopting RingCentral’s global cloud phone system and outsourcing inbound sales and service to virtual assistants in the Philippines, Queen Bee more than doubled its customer-service hours (extending coverage to 7 a.m.–9 p.m. weekdays and weekends), integrated texting and Zoho Desk, and used reporting to focus marketing. The changes helped push annual revenue to $1.5 million, produced roughly a 45% response rate on SMS coupon offers, and removed barriers to continued growth.

Queen Bee Cleaning Service

Cristobal (Chris) Mondragon

Queen Bee Cleaning Service