Case Study: Q1 Medical achieves improved call visibility and patient service with RingCentral

Q1 Medical - Customer Case Study

Q1 Medical, a network of suburban clinics in the Asia Pacific healthcare sector, needed a more reliable telephony system and better visibility into calls. With its old phone setup causing problems, the company turned to RingCentral and its cloud-based communications platform to improve service for staff, patients, and doctors.

RingCentral implemented the RingEX solution for voice and fax services, along with integration to Q1 Medical’s AutoMed Systems patient management platform. The result was smoother call handling, automatic access to patient details, faster appointment booking and payments, and improved customer service and patient satisfaction, with no more complaints about the phones.

Q1 Medical

Adnan Hafeez

Operations Manager