Case Study: Horizon Property Group achieves 95% call-answering rate and $150–$200/month savings with RingCentral

Property Management Company Says Goodbye To Missed Customer Calls—And Hello To More Business With Ringcentral

Horizon Property Group, a Upland, CA–based property management firm that oversees 15 apartment communities across Los Angeles County, Orange County and the Inland Empire, was losing a large share of customer calls and needed a more professional, connected phone solution for distributed offices and remote staff. Their old system missed roughly 40% of calls and lacked enterprise features like auto-receptionist, extensions and reliable mobile integration.

Horizon deployed RingCentral company-wide, using features such as auto-receptionist, answering rules, call forwarding, mobile apps, music on hold and number porting to unify offices and enable work‑from‑home use. The switch delivered a smoother transition, raised their answering ratio to about 95% (a more than 60% improvement), allowed staff to use cell phones without exposing personal numbers, and cut monthly telecom costs by about $150–$200 versus Vonage.

Horizon Property

Joseph D'Angelo

CEO