Case Study: Platinum Estates achieves greater flexibility and enhanced client service with RingCentral

Platinum Estates Gains Flexibility and Improves Client Services with RingCentral

Platinum Estates is a family-run residential sales, lettings and property management firm in Crawley with a 10-person team. Restricted by a traditional PBX that tied staff to desks, caused downtime during office moves and drove up mobile-call costs, the agency needed a flexible, scalable communications system to ensure fast, reliable service for clients facing often stressful situations.

They implemented RingCentral’s cloud-based phone system with IVR, seamless call-routing to mobiles, a BYOD policy and a mobile app that forwards voicemail to email. The change delivered higher customer satisfaction, no missed calls during moves, lower outbound mobile costs, simpler administration and greater staff flexibility and scalability.

Platinum Estates

David

Platinum Estates