Case Study: Phoenix Virtual Solutions achieves global growth and seamless remote operations with RingCentral

Phoenix Virtual Solutions Is Using RingCentral to Grow its Healthcare Outsourcing Firm into a Global Leader

Phoenix Virtual Solutions is a healthcare outsourcing firm that supplies trained virtual assistants for patient management, customer service, and medical billing to providers in the US, Australia, and the UK. With offices in the US and the Philippines and hundreds of remote assistants worldwide, the company needed a reliable global cloud communications platform to connect distributed teams, speed onboarding, improve recruiting, and ensure uninterrupted client service—challenges that were amplified by the COVID-19 shift to remote work.

By adopting RingCentral’s global cloud phone system and RingCentral Video, Phoenix can add new assistants to its telephony environment in minutes via softphone and mobile apps, conduct better video-based recruiting, and run executive meetings from any device. The solution delivered seamless remote onboarding, stronger hiring decisions, and uninterrupted operations across continents—supporting Phoenix’s rapid growth and consistent client service worldwide.

Phoenix Virtual Solutions

Rommel Ragasa

VP of Admin and Business Development