Case Study: Conair improves global customer service with RingCentral Contact Center

Personal-Care-Products leader Conair LLC improves its global customer service with RingCentral Contact Center

Conair, a personal-care-products leader, was struggling with an outdated, decentralized phone setup made up of separate PBX systems, analog landlines, and desk phones across offices. Using RingCentral, the company wanted to replace a legacy system that limited voicemail capacity, offered little functionality, and required heavy vendor involvement for basic changes.

RingCentral implemented RingCentral Contact Center to modernize Conair’s customer service operations and global telephony management. The result was improved productivity and morale, while eliminating a major administrative burden that had consumed about 20% of one IT employee’s time each week just to handle add/move/change requests.

Conair

Eric Zweigbaum

IT Director