Case Study: Paywise achieves a smoother, more efficient customer experience with RingCentral

Paywise - Customer Case Study

Paywise, an Australian salary packaging provider, needed a more stable and effective way to migrate its telephony and contact centre to the cloud after a poor earlier experience. The company turned to RingCentral for integrated UCaaS and CCaaS solutions, aiming to improve reliability, customer service, and support for future growth.

RingCentral delivered a smooth cutover with minimal disruption, helped by handset and headset compatibility that kept deployment costs low. Paywise also saw reduced monthly operating costs, strong user adoption, and faster customer response times after building additional CRM functionality in-house; the result was one source of truth for member profiles and shorter call handling times.

Paywise

Kelly Fontana

General Manager Operations