Case Study: Parkerville Children and Youth Care achieves reliable, future-proof communications with RingCentral

Parkerville deploys RingCentral UCaaS to future-proof communications

Parkerville Children and Youth Care, a nonprofit supporting children, young people, and families across Western Australia, needed a more reliable communications system after repeated issues with external Microsoft Teams voice calls and slow troubleshooting that could take weeks to resolve. The organization turned to RingCentral, evaluating RingEX as a replacement unified communications platform to improve service continuity and reduce disruption for staff and clients.

RingCentral implemented RingEX as Parkerville’s new UCaaS solution, with features for easier call management and simpler backend administration, plus potential integration with Microsoft Teams, Microsoft Dynamics 365, and AI/voice analysis capabilities. The result was a more future-proof communications setup that improved reliability and support responsiveness, helping Parkerville better serve people in often stressful, high-stakes situations.

Parkerville Children and Youth Care

Tony Kartono

IT Manager