Case Study: Pacific BMW achieves reliable, flexible communications with RingCentral

Pacific BMW Discovers Reliability in Communications with RingCentral

Pacific BMW, a premier BMW dealership in Glendale, CA (founded 1982, 150 employees), relied on an aging on‑premises PBX that lacked modern features, required vendor visits for changes, and experienced about three outages a year that each took a business day to resolve—undermining efficiency and customer service.

By switching to RingCentral Office and Mobile, Pacific BMW gained softphone and fax capabilities, paging, call groups/forwarding, and the ability to make administrative changes remotely. The cloud solution improved reliability and responsiveness from support, allowed staff to use desk numbers instead of personal phones, and streamlined internal and external communications across the dealership.

Pacific BMW

Chi Yun Wang

Building and Safety Manager