Case Study: UrtheCast achieves unified, scalable communications and faster onboarding with RingCentral

“Out of This World” Customer Service with RingCentral

UrtheCast, a Vancouver-based startup of about 80 employees building the world’s first high‑definition, full‑color video feed of Earth from the International Space Station, needed a business phone system that could scale and be centrally managed as it expanded from two to four offices. With different providers in place and new-user setup taking one to two days, the company sought a unified, easy‑to‑manage telecom solution to support mobile employees and maintain high customer service standards.

By adopting RingCentral, UrtheCast gained preconfigured phones and a cloud platform that reduces new‑user setup to one to two hours, centralizes management, and lets employees self‑manage call forwarding, voicemail, mobile app and softphone use, direct extensions, and call queues. The result is faster provisioning, less IT support, improved internal mobility and client communication, and a more consistent, responsive customer experience supported by ongoing product improvements from RingCentral.

UrtheCast

Sven Cowan

Director of Customer Experience