Case Study: SoFi achieves centralized, scalable phone and call‑center deployment with RingCentral

Online Personal Finance Company Finds a Phone Solution That’s Right on the Money

SoFi, the San Francisco–based online personal finance company, grew quickly from a startup into a national lender and customer-service organization, expanding to multiple offices and call centers. That rapid growth left the company with fragmented, hard-to-manage phone systems that didn’t integrate with new tools, made rollouts unpredictable and costly, and slowed onboarding for support staff.

SoFi adopted RingCentral MVP’s cloud unified-communications platform to standardize and centralize telephony across locations. The cloud solution eliminated hardware and wiring needs, sped new-office and call-center rollouts, improved app integration and user onboarding, and gave IT clear cost and capacity visibility—allowing faster scaling and more consistent member support.

SoFi

Eric Callagher

Telephony Engineer