Case Study: Novatech achieves centralized communications and higher call handling with RingCentral

Novatech, a leading business technology solutions provider, uses RingCX, AI QM, and Video to centralize communications across seven departments, enabling agents to handle 20% more calls daily

Novatech, a leading U.S. business technology solutions provider, needed to streamline its IT technologies and improve operational efficiency as it rapidly expanded through acquisitions and new office openings. The company also wanted better standardization to align communications across its growing organization, and turned to RingCentral, using RingCX, AI QM, and RingCentral Video to support that goal.

With RingCentral, Novatech centralized communications across seven departments and streamlined client support operations. The result was a more unified platform that improved team cohesion and sales efforts, while enabling agents to handle 20% more calls per day.

Novatech

Thomas Darling

Customer Satisfaction Supervisor and Supply Manager