Case Study: Northern Coalfields Community Care Association saves $3,000 a month with RingCentral

Northern Coalfields Community Care Association saves $3,000 a month with RingCentral

The Northern Coalfields Community Care Association (NCCCA), a not-for-profit aged care provider, was struggling with a fragmented and outdated on-premise phone system. This led to communication breakdowns, frequent outages, and operational inefficiencies across its three facilities. NCCCA partnered with RingCentral to implement its RingEX unified communications as a service (UCaaS) platform to address these challenges.

RingCentral provided a unified cloud communications platform with over 200 extensions, creating seamless internal and external communications with built-in redundancy. The solution generated monthly savings of $3,000, which were reinvested into upgrading the network infrastructure. For NCCCA, RingCentral improved collaboration, enhanced the experience for residents and their families, and provided robust, secure communications at a lower annual cost.