Case Study: Bennett International Group achieves improved customer experience and reduced costs with RingCentral

North America’s 6th Largest Specialized Transportation Company Uses RingCentral to Improve Customer Experience and Save Money

Bennett, a diversified logistics company based in McDonough, GA and ranked the 6th largest specialized transportation firm in North America, struggled with an aging, inflexible telephony system that couldn’t meet the needs of its many business units. With more than 3,000 employees, contractors, and drivers and an end-of-life phone system—complicated admin, poor call routing, and limited remote capabilities—Bennett needed a unified, easy-to-manage communications solution, especially as the pandemic forced rapid remote work.

Bennett migrated to RingCentral (MVP and Contact Center), connecting 3,000+ users and 75 support agents on a single platform for phone, messaging, video, and fax, and integrated RingCentral with Zendesk for automated ticketing. The switch delivered smoother remote operations, better call routing and reporting, faster ticket handling, reduced travel costs through virtual meetings, stronger employee collaboration, and recognition for the IT team’s role in keeping customer service running during 2020.

Bennett International Group

Praveen Boppana

Director of Technology