Case Study: NWEA achieves unified cloud communications, better customer & employee engagement, and cost savings with RingCentral

Nonprofit Unites RingCentral Contact Center™ and Cloud Communications Technologies to Drive Customer and Employee Engagement

NWEA is a nonprofit that builds cloud-based student assessments used by educators in 145 countries and more than 9,500 schools. As the organization grew (about 1,200 employees), its on‑premises call center and a patchwork of communication apps created fragmentation, downtime risk, and support challenges, so NWEA needed a reliable, globally reachable cloud contact center and a way to consolidate communications.

NWEA implemented RingCentral Contact Center along with unified cloud voice, meetings, and messaging. The rollout was fast and self‑managed, cut contact center costs to less than a third of the prior solution, reduced travel through online meetings, improved collaboration and response times, and delivered stronger customer service and higher employee satisfaction.

NWEA

Marc Junker

Director of IT