Case Study: Next Level Security Systems achieves scalable growth and improved customer service with RingCentral

Next Level Security Systems Expands Business, Improves Customer Service by Replacing Cisco with RingCentral

Next Level Security Systems, a Carlsbad, CA–based physical security company founded in 2009 with 35+ employees, designs hardware and cloud-based security solutions for enterprises. As the business grew, its Cisco on‑premise phone system became unaffordable and unscalable — costly license upgrades, expensive remote‑user hardware and reliance on a Cisco specialist prevented easy expansion and hindered employee connectivity.

The company replaced Cisco with RingCentral in a simple “unplug and replace” rollout and now provisions phones and users via a web/tablet/smartphone portal. The cloud system cut costs, simplified management and scaling, gave every user direct numbers, fax, SMS and flexible call forwarding, and enabled tiered support — improving remote employee connectivity and overall customer service.

Next Level Security Systems

Brent Cowing

Senior Systems Engineer