Case Study: Sun River Health improves patient experience and achieves 95% first-call resolution with RingCentral

New York’s largest federally qualified health center saves $350,000 a year with RingCentral

Sun River Health, a large New York healthcare provider serving more than 245,000 patients a year, struggled after a merger left it with fragmented communications, three disconnected phone systems, limited reporting, and cumbersome legacy hardware. The inefficiencies hurt staff collaboration, made remote work difficult, and contributed to long patient wait times and a low answer rate. RingCentral helped Sun River Health modernize with its cloud communications and AI solutions, including RingEX, RingCX, AI Quality Management, and AI Virtual Assistant (AVA).

With RingCentral, Sun River Health unified 2,000 employees across 50 locations, improved visibility into patient interactions, and reclaimed 10% of daily charting time for patient care. The organization achieved a 95% first-call resolution rate, 25% above industry standard, and has realized $500K in annual savings since deploying RingCentral company-wide.

Sun River Health

Eric Brosius

Vice President of Technology Services