Case Study: NakedWines.com achieves faster, more responsive customer service with RingCentral

NakedWines.com Serves Customers Better with RingCentral Live Reports

NakedWines.com, a customer‑funded wine business that connects “Angels” with independent winemakers, needed to maintain fast, personalized phone support as it grew internationally. With customers also acting as investors, the company faced the challenge of routing diverse inquiries, scaling operations across offices, and keeping hold times low while handling increasing call volumes.

To solve this, NakedWines deployed RingCentral Office with a custom click‑to‑call integration and piloted RingCentral Live Reports for real‑time queue monitoring. Combined with targeted IVR routing, these tools let managers rebalance staffing, reduce misdials and proactively prevent overloads—resulting in improved service levels and faster, more reliable support for customers worldwide.

NakedWines.com

Derek Hardy

Chief Technology Officer