Case Study: Murfreesboro Medical Clinic achieves 23% call containment with RingCentral AI

Murfreesboro Medical Clinic handles 56% of calls with AI Receptionist and cuts wrap-up time 10% with RingCentral

Murfreesboro Medical Clinic, a multi-specialty healthcare provider in Tennessee, faced a 51% surge in patient call volume that overwhelmed its legacy systems. This led to excessive hold times and diverted staff from clinical tasks. To address this, they turned to RingCentral for a modern communication solution.

By implementing RingCentral's AI Receptionist (AIR) and AI Virtual Assistant (AVA) integrated with Microsoft Teams, the clinic automated routine inquiries and streamlined documentation. This RingCentral solution resulted in AIR handling 56% of calls in key departments with a 23% call containment rate, while AVA reduced staff wrap-up time by 10%, significantly boosting operational efficiency and modernizing the patient experience.

Murfreesboro Medical Clinic