Case Study: MSX International achieves agile global communications and rapid omnichannel contact centers with RingCentral

MSXI Taps RingCentral for a Complete Global Communications Solution

MSXI, the world’s largest provider of retail solutions to automotive OEMs and dealers, needed a more agile, global communications platform to support rapid call‑center deployments and a broader digital transformation. Its existing mix of local telephony, Skype and separate audio bridges limited collaboration, slowed rollouts, and constrained the kinds of omnichannel customer experiences MSXI wanted to deliver for OEMs and dealers.

MSXI implemented RingCentral MVP, Rooms, Phone and Contact Center to unify telephony, conferencing and omnichannel contact‑center capabilities in a native cloud, mobile‑first platform. The result: simplified global collaboration (four‑digit dialing, integrated conferencing), faster service launches (able to spin up help desks quickly), better support for embedded and remote staff, new omnichannel offerings for OEMs, and analytics/AI readiness to drive continuous service improvement.

MSX International

Brendan P. Walsh

Global Vice President and Chief Digital Officer