Case Study: Mr. Delivery boosts call quality and customer satisfaction across US–South Africa operations with RingCentral

Mr. Delivery Bridges the Global Gap Between Its US and South African Operations with RingCentral

Mr. Delivery is an Austin-based online ordering and food delivery service (founded 2006) that processes thousands of orders daily and opened a customer center in Cape Town to support growth and give back to the founder’s community. As the support team scaled, their initial cloud VoIP solution produced static and dropped calls between the US and South Africa, lowering customer satisfaction and prompting a search for a more reliable, scalable communications platform.

After a successful proof of concept, Mr. Delivery adopted RingCentral, with a smooth plug-and-play transition and support help matching IVR and queues. By using RingCentral Live Reports and QoS analytics to monitor agent performance, staffing, on-hold and missed calls, the company restored call quality, improved customer satisfaction, enabled a reliable Cape Town dispatch operation, and gained visibility to support further expansion.

Mr. Delivery

Jasem Yousuf

Director of Operations