Case Study: Mortgage Choice improves telephony reliability and franchisee service with RingCentral RingEX

Mortgage Choice upgrades telephony in 2 weeks with RingCentral, delivering 100% system reliability

Mortgage Choice, an Australian financial services provider, faced challenges with its unreliable legacy telephony system. The outdated hosted IP PABX and SIP trunk services did not integrate with their customer experience applications and were inflexible for a modern work-from-anywhere model. This prompted them to seek a new cloud-based unified communications solution from RingCentral.

RingCentral implemented its RingEX UCaaS platform, which was deployed in just two weeks. The solution provided immediate system reliability, seamless integration with Google Workspace and their CRM systems, and built-in call recording and reporting. For Mortgage Choice, this resulted in enhanced broker and customer experiences through richer, recorded conversations. The RingCentral platform also offers future opportunities for further innovation and integration.

Mortgage Choice