Case Study: Washin Anniston Coin Laundry achieves seamless mobile connectivity with RingCentral

Mobile Tech Keeps Ken Barrett Connected to Laundry Business

Washin’ Anniston Coin Laundry in Anniston, Alabama, is a self-service laundromat with 22 washers and 22 dryers, free Wi‑Fi and a children’s play area, owned by Ken Barrett who splits his time between the store, a small home office and scouting new locations. His key challenge was staying connected and maintaining a professional, consistent presence — including handling emergencies and advertising — while operating from multiple locations and keeping his personal cell number private.

Barrett solved this by using RingCentral’s cloud phone system: an 800 number posted in-store, fax capabilities, and mobile access that routes calls and faxes to his devices. This centralized setup lets him manage customer issues remotely via Wi‑Fi, laptop and smartphone, improving responsiveness, preserving privacy and providing a reliable communications backbone to support his business.

Washin Anniston Coin Laundry

Ken Barrett

Owner