Case Study: Mission Pet Health improves call handling and scales faster with RingCentral

Mission Pet Health handles 2,000+ daily inbound calls with RingCentral

Mission Pet Health, a leading nationwide network of animal hospitals, faced a telecommunications challenge as its rapid growth surpassed the 100-location limit of its previous phone system. They needed an enterprise-level solution to integrate hundreds of locations and provide flexible, feature-rich communications to support their expanding operations.

RingCentral implemented its RingEX platform, providing a unified cloud communications environment. The solution offered flexibility for individual hospitals, robust analytics for operational insights, and dedicated Professional Services support for seamless integrations. As a result, Mission Pet Health now efficiently handles over 2000 inbound calls daily, has integrated over 200 animal hospitals onto the platform, and has gained significant efficiencies to support continued growth.

Mission Pet Health