Case Study: Midwest Freight Systems achieves real-time collaboration and streamlined task management with RingCentral Glip

Midwest Freight Systems Communicates in Real Time with RingCentral Glip

Midwest Freight Systems is a mid‑size trucking and logistics company (about 300 employees, 250 trucks and 700 trailers) with operations in Warren, Michigan, Bosnia and the Philippines. The company struggled with fragmented, unreliable messaging tools that lost conversations and failed to support long‑running, cross‑location collaboration, making it hard for dispatch, repair and offshore teams to coordinate work quickly.

By adopting RingCentral Glip alongside RingCentral Office, Midwest Freight created a unified workspace with team‑specific chats, task management and one‑click calling/video. Within six months roughly 40 active users were using Glip Teams and Tasks to streamline assignments, reduce phone time, avoid duplicate work, coordinate multi‑step responses (like rerouting drivers) and enable remote work—saving an estimated 30–60 minutes per user per day.

Midwest Freight Systems

Almir Latic

Director of Operations