Case Study: MiCamp Merchant Services achieves reliable, mobile communications and streamlined call management with RingCentral

MiCamp Merchant Services finds RingCentral Essential to Mobility

MiCamp Merchant Services, a 41-employee credit and debit card processor based in Phoenix, depends on outbound calling for sales and customer support. Their challenge was maintaining a dependable, mobile-capable phone system so reps could make uninterrupted calls, monitor performance, and preserve a professional business number while working offsite.

RingCentral’s hosted phone system—with proactive support, on-demand call recording, call logs and reporting, softphone and mobile app, plus call forwarding/flipping—gave MiCamp reliable uptime and easy management. The result: faster issue resolution, streamlined training and reporting, improved sales monitoring, and about 40% of staff using the mobile app to keep calls on the company number and maintain a professional image.

MiCamp Merchant Services

Connie Gade

Sales Manager